At RollXO Casino, we prioritize providing excellent customer support to ensure you have a seamless and enjoyable gaming experience. If you need assistance, we offer several ways to get help. Here’s how you can reach out to us and get the support you need:
How to Get Help
1. Live Chat Support
Our Live Chat feature is the quickest way to get help. It’s available 24/7 and connects you directly with one of our friendly support agents. To access Live Chat:
- Visit our website and look for the Live Chat icon at the bottom right corner of the screen.
- Click on the icon to open the chat window.
- Enter your name and email address, then type your query. An agent will be with you shortly.
2. Email Support
For non-urgent inquiries or detailed issues, you can email us. Our support team aims to respond within 24 hours. To email us:
- Send your query to [email protected].
- Include your username, a detailed description of the issue, and any relevant screenshots or attachments.
- Check your email for a response from our support team.
3. Phone Support
If you prefer speaking directly with a support agent, you can call our dedicated support line. Phone support is available from 9 AM to 9 PM (local time). To reach us by phone:
- Dial our support number: 1-800-ROLLXO (1-800-765-596).
- Follow the prompts to connect with a support agent.
- Explain your issue clearly, and our agent will assist you.
Additional Support Resources
1. FAQ Section
Before contacting support, you might find your answer in our comprehensive FAQ section. Here, we’ve compiled answers to the most common questions about account management, bonuses, deposits and withdrawals, and more. To access the FAQ:
- Go to the RollXO Casino website.
- Navigate to the ‘Support’ section.
- Click on ‘FAQ’ to browse the categories.
2. Help Center
Our Help Center provides detailed guides and troubleshooting tips for a wide range of topics. To access the Help Center:
- Visit the RollXO Casino website.
- Click on ‘Support’ in the main menu.
- Select ‘Help Center’ to explore the available resources.
Instructions for Specific Issues
Account Issues
- Forgotten Password: Click on ‘Forgot Password’ on the login page and follow the instructions to reset your password.
- Account Verification: Ensure you’ve submitted all required documents via the account verification section under ‘My Account’.
Payment Issues
- Deposit Problems: Check if your payment method is supported and if you’ve entered the correct details. Contact support if the issue persists.
- Withdrawal Delays: Ensure you’ve met all wagering requirements and that your account is verified. Contact support for further assistance.
Technical Issues
- Game Loading Problems: Clear your browser cache and cookies, or try using a different browser. Ensure your internet connection is stable.
- Website Errors: Report any bugs or issues to our support team with a detailed description and screenshots.
We are committed to providing you with prompt and efficient support to enhance your gaming experience at RollXO Casino. Don’t hesitate to reach out to us for any help you need.
Office
Address: 3 Cercle Moliere, Winnipeg, MB R2H 3H1
Phone: +12045881699
Email: [email protected]
Have you already tried our FAQ? It contains lots of information about the website and answers to most questions about using [email protected].
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